This big organization has processes and procedures that are extensively documented, says an IT pilot fish there.

"In change and configuration management, where I work, this is especially true," fish says. "All changes to the approved configuration baseline are managed and approved by headquarters.

"My team just implements that approved baseline.

"So I was surprised when one of my coworkers called me with an odd question. She said someone at headquarters just called her and asked about that approved configuration baseline.

"The headquarters guy wanted to know what document the approved baseline is recorded in.

"Don't you just love telling the folks above you how to do their job?"

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